Emergency Plumbing Services in Queens

In most NYC homes and apartments the main is in the basement, cellar, or a utility closet near where the service line enters the building; individual fixtures usually have their own valve underneath or behind them. It is worth locating yours now rather than during a flood — and worth confirming it actually turns, since older valves seize in place from disuse.

Yes, and a large share of our emergency work is in multi-family buildings. The first question there is usually whether the failure is in your unit's plumbing or the building's shared lines, since that determines responsibility — we establish which quickly and coordinate with the super or management when the shutoff is in a shared space.

Treat it as one. A frozen pipe that has not split yet is the best possible moment to act, because the damage happens on thawing when the split lets go. Do not apply an open flame to it. Shut off the water to that line if you can reach the valve, and call — addressing it frozen is far cheaper than addressing it burst.

Active leaks and burst pipes, sewage backing up into a fixture, no heat in freezing weather, total loss of water service, and a water heater that has let go are all treated as emergencies. A slow drain or a dripping faucet, however annoying, is a next-day call — and we would rather tell you that than charge you emergency dispatch for it.

Shut off the water at the main if the source is a supply line, and cut power to the affected area at the breaker if water is anywhere near outlets or the boiler. If it is backing up rather than leaking, stop water use throughout the building — every fixture above adds to it.

Building management first, because they control access to the apartment above and to the riser. Contain what you can and photograph the damage. In a tower the source is frequently a floor or two higher than where the water appears.

Yes, we serve homeowners across Queens, including Astoria, Flushing, Jackson Heights, Forest Hills, and every neighborhood in between.